Question 1

What is self-transfer?

Accepted Answer

When booking a connected journey, multiple bookings are made with the respective carriers. This means you'll need to collect your luggage and re-check it for each leg of your journey.

Question 2

What is Dohop's connection service?

Accepted Answer

For peace-of-mind, your trip includes the Dohop connection service. In case of flight delays or cancellations that disrupt your connection, we will rebook you on an alternative flight to your final destination.

Question 3

What do I do if my flight is cancelled or I miss my connecting flight?

Accepted Answer

We do our best to anticipate the impact of flight delays or cancellations on your connections, so you will either receive a message from us notifying you what to do, or you can contact our team here.

Question 4

What if I want to change my flights?

Accepted Answer

When you book a connected journey with Dohop, at least two bookings are generated directly with the carriers involved, be it an airline or a ground transport provider. This means that when you land at the airport to make your connection, you must collect any checked luggage, exit customs and then recheck yourself and your luggage for your next flight, or pick up your luggage and take it with you on the train, bus or other means of transport that is included in your journey.

Question 5

What if I want to change my flights?

Accepted Answer

Question 6

Is booking with Dohop safe and secure?

Accepted Answer

The safe handling of customer data is our highest priority, and we work directly with the airlines so that your booking and all customer data can only be viewed by the respective airline. Following European data protection requirements, Dohop does not store any payment information, and we ensure that all payments are made in accordance with tested and proven travel industry security standards. In addition, users have the option of purchasing ConnectSure, Dohop’d self-transfer protection, so that you have the peace of mind that our service team is there to personally assist you at all times, not only during the booking process but also throughout your entire trip.

Question 7

Do I need to collect my luggage and recheck it between flights?

Accepted Answer

Yes, you'll need to collect your luggage and recheck it with the next airline. Be sure to research each airline's baggage policies and terminal locations to make sure you can make your connections smoothly.

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